Refund policy

Thank you for taking the time to shop with Scents & Scentsibility Ltd.

Right to cancel

In the first instance that you are not 100% happy with your order, we urge you to contact us immediately.

Damaged Items:

If you received a damaged product, please notify us immediately for assistance.

Where the return is due to defects or damage, an incomplete package or incorrect delivery, we will either replace or refund/credit both the price you paid for your goods, as well as the postage incurred for the return. Should you wish to return your goods, you have 14 days from the day of delivery to inform us and a further 14 days to do so.

In most cases, we will arrange a return via Royal Mail collection. If you prefer to return this using your own method, the address is:

Scents & Scentsibility LTD
First Floor
Gibson House
Burraton Road
Saltash
Cornwall
PL12 6FB

Should you wish to cancel for any other reason than mentioned above, you must send the goods back to us to our contact address, at your own cost. We recommend that you send any returns via tracked mail, as we cannot be held responsible for items that go missing in transit. 

To be eligible for a non-defect return, please make sure that:

• The product was purchased in the last 30 days
• The product is in its original packaging
• The product isn’t opened, used or damaged.

Please note, we cannot accept returns for cosmetic products which have been opened. Products that do not meet these criteria will not be considered for return.

Upon return of the items, you will be credited for the cost of the item in the form of a gift voucher.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. Where goods are deemed handled more than necessary, resulting in diminished quality, we reserve the right to make an appropriate deduction.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded in the form of a gift voucher to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of of goods made to your specifications (e.g. bespoke blends) or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

Please contact us before you send the product: By using our website contact form or phoning us on 01752270027 (calls charged at local rates)

Send the product with its original packing to:
Scents & Scentsibility Ltd, First Floor, Gibson House, Burraton Road, Saltash, Cornwall, England, PL12 6FB.

Shipping Charges:

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Scents & Scentsibility Ltd.

Sale Items:

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

If you have any questions about our Returns and Refunds Policy, please contact us by email at: scentsibilityscents@gmail.com or through our website contact form. Alternatively, you can write to us at Scents & Scentsibility Ltd, First Floor, Gibson House, Burraton Road, Saltash, Cornwall, England, PL12 6FB.